At World of Mosaics we pride ourselves on delivering quality on time, every time! Below are our general terms and conditions regarding delivery. If you have any further questions, or require a carriage quote, don't hesitate to call our sales team on 01625 460 191.
Order Processing & Delivery Times
Orders placed before 12 noon will be processed and dispatched the very same day and will be with you in 2-3 days. Orders placed after 12 noon will still be processed but dispatched the next working day. Orders placed at weekends and bank holidays will be processed but dispatched the next working day.
Please note that as samples are popular, they can be temporarily out of stock and may take up to 2 weeks delivery time.
Please note that grouts and adhesives have an approximate 2 week lead time.
Delivery times are subject to road and weather conditions and may increase around the main holidays such as Christmas and New Year.
Some of our products will be dispatched by our suppliers if our stock level is low.
Out of Stock Items
With items that are currently out of stock, with no availability in the UK, delivery will take up to six weeks, as a shipment will already be on its way to us. You will always be notified either on screen, by telephone or email if a certain item is out of stock. If an item is out of stock and you require a refund, please inform our sales team to arrange this.
Returns & Refunds
If a return is required and your reason is either a 'change of mind' or an 'incorrect order', then a 25-45% restocking fee will be applicable.
Refunds can take up to 14 days to be returned to the account used to purchase the goods.
If any items are declared damaged upon delivery then these items will be collected and replaced free of charge. If an item was not declared damaged upon receipt of delivery then those items will NOT be replaced free of charge.
ALWAYS CHECK OFF AND SIGN FOR YOUR DELIVERIES
Our standard delivery charge is £15.50 + VAT to UK mainland.
Overseas delivery is available upon request. Please click HERE for a carriage quote. Or call our sales team on 01625 460 191
*Samples are charged out at £5.00 + VAT each for a sample swatch of tiles. If you then want to go ahead and order in full...simply send us back the sample you have chosen to order in full and we will refund you the sample fee!... easy freebies!!
We now have to charge for samples to cover the costs involved in preparing the sample swatch and also to cover the cost of postage
FREE delivery on all orders over £200 +VAT when purchased in a single transaction